Provide a verbatim record of the interaction Include both verbal and non-verbal communication.
NB You may not perfectly recall the interaction, but this is a skill that improves with practice. This may have elements of more than one category. GENERAL communication how did it make you or the client feel – what evidence is there for this reaction?
How comfortable were you? What Heron category did you use? Was it appropriate, Was it effective? How did it relate to your goal? What alternatives were there?
